Comments on: Dirty Little Secret: Some Las Vegas Hotels Outsource Their Concierge Services

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Comments on: Dirty Little Secret: Some Las Vegas Hotels Outsource Their Concierge Services

cindir — Thu, 05 Nov 2015 02:47:00 +0000

The same thing is happening in New Orleans hotels. Only it is not a ticket company doing buying out the desk – it is a tour company. This particular company offers great swamp tours and mediocre walking and city tours.. They block out all of the other companies, refusing to even have the brochures in the hotels. The desk attendants represent themselves as a true concierge. I view it as a scam and am appalled that hotels would allow it – but anything to make a buck and reduce their costs – damn the guest experience, I guess.

Comments on: Dirty Little Secret: Some Las Vegas Hotels Outsource Their Concierge Services

Scott Roeben — Sun, 05 Jul 2015 23:52:00 +0000

In reply to Ameila. Sorry to hear about those conditions, but thank you for taking the time to share your thoughts. We don't have a problem with ticket selling companies working with hotels, but it's the pretense that these desks are concierge desks that causes the consternation. People think they're getting the real opinions of trained concierge staff, which can lead to frustration and disappointment. Thanks, again, and glad to hear you've moved on!

Comments on: Dirty Little Secret: Some Las Vegas Hotels Outsource Their Concierge Services

Ameila — Sun, 05 Jul 2015 22:35:00 +0000

I used to work for this company. Yes, they do sell shows, and book reservations for restaurants, etc. We are expected to help out Caesar’s Entertainment more than anyone. They wanted us to offer their shows first, their restaurants first, their nightclubs first, and with a lot of those did not always offer kick backs, or good commission. In fact, we were not allowed to take kick backs unless everyone else got it too. We could have gotten fired for that which I found unreasonable. Our opinion was biased on the shows we could offer. Someone would ask what we think is the best show in town. We couldn’t give our own answer, we had to suggest Caesar’s shows only. Same thing with restaurants, even if we thought they were over priced, still had to suggest their restaurants first. I was a “concierge” at one of their hotels, and we were actually limited on what we could do. The hotel wouldn’t allow us to do a lot for the guests. Anything to do with the hotel accommodations, only front desk, we couldn’t do much on our own. I didn’t like the fact that we were supposed to act like we were apart of the hotel. We weren’t. We were a third party company who sold tickets and tours, and did customer service. Also the hourly pay, horrendous. Barely enough to live on. We lived on tips and commission.

Comments on: Dirty Little Secret: Some Las Vegas Hotels Outsource Their Concierge Services

Scott Roeben — Wed, 02 Jul 2014 05:27:00 +0000

In reply to Brian Astern. Appreciate hearing your thoughts on all this. This outsourcing of concierge services was a shocker to us.

Comments on: Dirty Little Secret: Some Las Vegas Hotels Outsource Their Concierge Services

Brian Astern — Fri, 27 Jun 2014 20:35:00 +0000

Just reading up on your post(s)! EBG is hurting employees that have been long fateful hotel employees that give great recommendations to guests! I have been to Las Vegas many times and have used company’s such as Grand- Adventures.com and Dean Outdoor.com and now see the affect it has on small independent company’s! Just recently I came to find out that a guide that worked for one of these company’s was just laid off because of the EBG takeover. EBG only recommends company’s that are in their small tight nit group that are raking it in on overpriced
so-so tours! Travel’s need to be aware of this because it affects how Las Vegas is seen. People are losing their livelihoods because of corporate greed!

Comments on: Dirty Little Secret: Some Las Vegas Hotels Outsource Their Concierge Services

vitalvegas — Tue, 15 Apr 2014 03:26:00 +0000

In reply to Kristen Kristen. Appreciate hearing your thoughts!

Comments on: Dirty Little Secret: Some Las Vegas Hotels Outsource Their Concierge Services

Kristen Kristen — Mon, 14 Apr 2014 05:24:00 +0000

As “one of these” concierges, can I just say that we are just like any other hard working person. Yes, we do sell show tickets and tours, but about 75% of our working day is helping guests with directions, special requests, and LOTS of other stuff that we do not make a “kick back” on. Yes, it is great if a guest walks up and wants to book a show or a tour, however that is NOT how the majority of our day is. We are not acting like “car salesmen” trying to “shove” shows & tours down their throat…as far as pretending to be an employee of the hotel, I am not here to judge on that, I am just trying to make a living so my kids don’t have to live on the streets!

Comments on: Dirty Little Secret: Some Las Vegas Hotels Outsource Their Concierge Services

vitalvegas — Fri, 10 Jan 2014 02:18:00 +0000

In reply to Pete MacDaddy. Sadly, true. This trend smells of WTF.

Comments on: Dirty Little Secret: Some Las Vegas Hotels Outsource Their Concierge Services

vitalvegas — Fri, 10 Jan 2014 02:17:00 +0000

In reply to AccessVegas. Thanks for the comment! I assure you there's no relationship between me and my former company. I try to be fair, and just have certain things I like (the wheel) and don't (like the concierge thing), whether it involves the company or not. Given Caesars is half The Strip, it follows I'd write about it quite a bit, but I've tried to be an equal opportunity rabble-rouser. Appreciate hearing these thoughts!